At calyvenastora, we collect information that helps us provide better savings planning services and protect your financial interests. The types of information we gather include:

• Personal Identification: Full name, date of birth, address, phone number, and email address
• Financial Information: Bank account details, income ranges, existing savings amounts, and financial goals
• Usage Data: How you interact with our platform, pages visited, time spent on features, and device information
• Communication Records: Customer service interactions, feedback submissions, and support ticket histories
• Technical Information: IP address, browser type, operating system, and mobile device identifiers

Your personal information serves specific purposes within our savings platform ecosystem. We use collected data to:

Create personalised savings recommendations based on your financial situation and goals. Our algorithms analyse your spending patterns and income to suggest realistic saving targets that align with your lifestyle.

Process account registrations and maintain secure access to your savings dashboard. This includes verifying your identity and preventing unauthorised access to your financial information.

• Send important notifications about your savings progress and account updates
• Provide customer support and respond to your inquiries promptly
• Improve our platform features based on user behaviour and feedback
• Comply with UK financial regulations and reporting requirements
• Detect and prevent fraudulent activities or suspicious account behaviour

We also use aggregated, anonymised data to understand broader savings trends and improve our educational resources. This helps us create better content for our learning programs scheduled throughout 2025 and 2026.

calyvenastora maintains strict control over your personal information. We only share data with trusted partners under specific circumstances:

Banking Partners: We work with FCA-regulated financial institutions to facilitate savings account connections and transfers. These partners receive only the minimum information required to process your transactions securely.

Service Providers: Third-party vendors who help maintain our platform infrastructure, provide customer support, or process payments. All service providers sign comprehensive data protection agreements.

Legal Requirements: In rare circumstances, we may disclose information to comply with UK legal obligations, court orders, or to protect against fraud and illegal activities.

Before sharing any information with new partners, we conduct thorough security assessments and ensure they meet our privacy standards.

Under UK data protection laws, you have significant control over your personal information. Here's what you can do:

Access Your Data: Request a complete copy of all personal information we hold about you. We'll provide this within 30 days of your request, free of charge.

Correct Inaccuracies: Update or correct any incorrect personal details directly through your account dashboard or by contacting our support team.

• Delete your account and all associated personal data (right to erasure)
• Restrict how we process your information in certain circumstances
• Object to specific uses of your data, particularly for marketing purposes
• Transfer your data to another service provider in a structured format

To exercise any of these rights, email us at info@calyvenastora.com with your request and account verification details. Most requests are processed within 5-7 business days.

You can also lodge complaints with the Information Commissioner's Office (ICO) if you believe we've mishandled your personal information.

Protecting your financial information requires multiple layers of security. Our comprehensive approach includes:

Encryption: All data transmissions use TLS 1.3 encryption. Personal information is encrypted at rest using AES-256 standards, with encryption keys stored separately from data.

Access Controls: Employee access to customer data is strictly limited based on job requirements. All access attempts are logged and monitored for unusual activity.

Infrastructure Security: We use secure cloud hosting with automatic backups, intrusion detection systems, and 24/7 monitoring of all platform activities.

Despite these measures, no online service is completely immune to security threats. We maintain incident response procedures and will notify affected users within 72 hours if any data breach occurs.

We keep your personal information only as long as necessary to provide our services and meet legal obligations:

Active Accounts: Personal and financial data is retained while your account remains active and for up to 7 years after account closure to comply with UK financial record-keeping requirements.

Marketing Data: Contact information for newsletters and promotional materials is deleted within 3 months of unsubscribing.

• Transaction records: Kept for 7 years for regulatory compliance
• Support communications: Deleted after 2 years unless part of ongoing legal matters
• Technical logs: Automatically purged after 12 months
• Backup data: Permanently deleted within 30 days of primary data deletion

When data reaches its retention limit, we use secure deletion methods that make recovery impossible. You can request earlier deletion of non-regulatory data by contacting our privacy team.

calyvenastora uses cookies and similar technologies to enhance your platform experience and understand user behaviour:

Essential Cookies: Required for basic platform functionality, including login sessions, security features, and saving your preferences. These cannot be disabled.

Analytics Cookies: Help us understand how users navigate our platform and which features are most valuable. This data is anonymised and used to improve our services.

Marketing Cookies: Used to personalise content and remember your interests. You can disable these through our cookie preference centre or browser settings.

Most browsers allow you to control cookie settings. However, disabling certain cookies may limit platform functionality and your ability to access personalised savings recommendations.

Privacy regulations and our services evolve over time, which may require updates to this policy. When significant changes occur, we'll notify you through:

• Email notifications to your registered address at least 30 days before changes take effect
• Prominent notices on our platform homepage and account dashboard
• In-app notifications when you next log into your savings account

Minor updates, such as clarifications or contact information changes, will be posted here with updated effective dates. We encourage reviewing this policy periodically to stay informed about how we protect your information.

Continued use of calyvenastora services after policy updates indicates your acceptance of the revised terms.